Frequently Asked Questions and procedures to solve issues related with Image Counter software. Please read the Frequently Asked Questions list first before contacting the IMAXEL LAB Support Department.

The kiosk shows a blank screen at startup or some graphic elements are missing

When Image Counter is launched it shows a blank screen or some of the graphic elements needed for ordering are missing. Image Counter uses Adobe Flash technology to create interactivity with the customer, therefore Adobe Flash Player component must be properly installed on the system. To fix installation errors, re-install it again from the Adobe website:

http://get.adobe.com/es/flashplayer/