Frequently Asked Questions and procedures to solve issues related with Image Desk software. Please read the Frequently Asked Questions list first before contacting the IMAXEL LAB Support Department.

When Image Desk is launched an error message says that no internet connection is available

The application cannot establish a connection with the laboratory server. Check that your internet connection works correctly and no antivirus or firewall is blocking the communication of Image Desk with internet. If the problem persists, contact your laboratory.